> Terms and conditions | Shubi. Canonical page: https://tryshubi.com/terms/ [Home](https://tryshubi.com/) / Terms and conditions Legal # Terms and conditions Plain terms for using this website and for working with us. Last updated 13 November 2026. ## Who we are Shubi (Tryshubi) is an AI visibility and discovery company based in Malaysia, working with brands across Asia. In these terms, "we" and "us" means Shubi, and "you" means the person or company using this website or buying our services. ## Using this website The articles, guides and pages on this website are general information, not advice for your specific business. They describe how AI products work according to their public documentation, which changes often. Check anything important before acting on it, especially in regulated industries such as healthcare, pharmaceuticals, finance and insurance. You may quote and link to our content with a link back to the page. You may not copy whole pages or republish them as your own. The Shubi name, logo and website design belong to us. ## How an engagement works Every paid engagement starts with a written proposal that sets out the scope, deliverables, timeline, price, currency and minimum term. The engagement begins when you accept the proposal and pay the first invoice. If a signed proposal or agreement says something different from these terms, the proposal or agreement applies. Work outside the agreed scope is quoted separately and only starts after you approve it in writing (WhatsApp counts). ## What we promise, and what we do not We promise to do the agreed work carefully, to explain our method, and to report results honestly with sample sizes. We do not guarantee that any AI assistant or search engine will mention, cite, rank or recommend your brand. Those systems are run by other companies, change without notice and give different answers to different people. Results described in reports are measurements, not promises of future results. ## What we need from you - Accurate information about your business, products, prices, locations and regulatory status. - Access to the accounts and systems the work needs (for example your website, Google Search Console or business profiles). - Timely approvals. Delays on your side move the timeline but do not pause the billing period. - Confirmation that content we publish for you complies with the rules of your industry and market. You approve claims before they go live. ## Payment Fees are invoiced in advance and are due before work for that period starts. Prices are quoted in your local currency or in USD, as stated in the proposal. Applicable taxes are added where the law requires them. Fees already paid are not refundable: see our [refund and payment policy](https://tryshubi.com/refund-policy/), which also explains how we handle third-party costs. ## Ending an engagement After the minimum term in your proposal, you can stop a monthly engagement by telling us before the next billing period starts. We finish the period you have already paid for and hand over your deliverables. We may end an engagement if invoices are unpaid, or if we are asked to do something unlawful, misleading or against the rules of an AI or search platform. ## Ownership Once paid for, the content, reports and other deliverables made for you are yours to use. We keep ownership of our own methods, tools, templates and know-how, and may reuse general learning (never your confidential information) in our work. ## Confidentiality We keep your non-public business information confidential and use it only to deliver our services. We do not name you as a client without your permission. How we handle personal data is set out in our [privacy policy](https://tryshubi.com/privacy-policy/). ## Liability To the extent the law allows, we are not liable for indirect losses such as lost profit, lost sales or changes in how AI systems or search engines treat your brand, and our total liability for an engagement is limited to the fees you paid us for it in the three months before the claim. Nothing in these terms limits liability that cannot be limited by law. ## Governing law These terms are governed by the laws of Malaysia. If something goes wrong, message us first and we will try to resolve it directly. ## Changes and contact We may update these terms; the date at the top shows the latest version. Questions: [WhatsApp +60 11-3763 4679](https://wa.me/601137634679).