Refund and payment policy

No refunds on fees paid

Audits, sprints and monthly programs are paid in advance, and the fee for each period is not refundable once paid, in whole or in part. This includes periods where you pause, delay approvals or stop using the work. The free AI visibility snapshot costs nothing and needs no payment.

If your proposal includes a credit (for example an audit fee credited against a later program), the credit is applied to a future invoice as stated in the proposal. Credits have no cash value.

If we do not deliver

If a deliverable in your proposal is missing or not done as described, tell us on WhatsApp within 30 days of the end of the period. We will complete or correct it at no extra cost, or extend the period until it is delivered. Not appearing in a particular AI answer is not a missing deliverable: as our terms explain, no one can guarantee what AI systems say.

How we handle your money

• Invoice first, always. Every payment is against a written invoice that lists the period, the work and the amount. We never charge a card or account without an invoice.
• Agreed price, agreed currency. The amount and currency are the ones in your accepted proposal. Applicable taxes are shown on the invoice where the law requires them.
• Paid to the business only. Payment details are on the invoice. We will never ask you to pay a personal account, and we will tell you on our official WhatsApp line if payment details ever change. If in doubt, message us at +60 11-3763 4679 before paying.
• Third-party costs are separate and approved first. Paid placements, tools or other outside costs are only incurred after you approve them in writing. They are shown as separate lines, at cost, and paid directly by you to the provider wherever possible.
• Your accounts stay yours. Accounts we work in (website, analytics, business profiles) remain in your name. We ask for user access, not ownership, and you can remove it at any time.
• Records. We keep invoices and payment records and send copies on request.

Stopping or pausing

After the minimum term in your proposal, you can stop a monthly program by telling us before the next billing period begins. We complete the period already paid for, hand over your deliverables and do not invoice again. A pause can be agreed in writing; paused months are not invoiced, and months already paid are not refunded.

Your legal rights

Nothing in this policy removes rights you have under laws that cannot be excluded. If you think a payment was taken in error, message us and we will check and correct it.

Questions about an invoice or payment: WhatsApp +60 11-3763 4679.